Field Service Engineer Training
Customer service skills for field service professionals
The Field Service Engineer course is the only customer service training program designed exclusively for technical field professionals who work directly with customers on-site. Unlike generic communication courses, this program addresses the real pressures field engineers face — managing customer expectations mid-job, handling escalations in the field, and maintaining credibility in high-stakes technical environments.
Delivered in a blended learning format, the course spans 6 modules covering communication fundamentals, challenging customers, effective teamwork, and personal productivity. The course is available as a blended virtual program, a self-paced online course, or a customized private class.
Graduates are prepared to sit for the Certified Field Service Engineer exam under the globally recognized SCP Career Certification program.
Who Should Attend
- Field service technicians and engineers
- Installation and commissioning specialists
- Equipment maintenance professionals
- Technical professionals transitioning to field roles
Course Curriculum
Course Delivery Options
Virtual Classes
Blended learning experiences combining self-paced online training with live, online instructor-led sessions to reinforce course concepts in a group setting using exercises and interactive discussion consisting of three 3-hour sessions.
Register for Virtual CourseOnline Self-Paced
Structured to provide a combination of teaching and interactivity that enables students to learn valuable information and apply that information to real world situations. 60 consecutive days access to complete the course.
Private Classes
Classes are available in virtual or on-site formats. Content is tailored to your organization's specific needs, goals, and field service environment.
Request InformationSCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Engineer, demonstrating professional competency in field service delivery.
Frequently Asked Questions
Key things to know about the Field Service Engineer course.
Who is this course designed for?
This course is built specifically for technical professionals who work directly with customers on-site — field service engineers, installation specialists, equipment maintenance professionals, and technicians transitioning into customer-facing field roles.
What will I be able to do after completing this course?
You will be equipped to manage customer expectations during complex field jobs, communicate clearly and professionally under pressure, handle difficult or frustrated customers on-site, work effectively as part of a field service team, and maintain your own productivity and professionalism in demanding environments.
Does this course lead to a professional certification?
Yes. Completing this course prepares you to sit for the Certified Field Service Engineer exam under the Service Capability & Performance (SCP) Career Certification program — a globally recognized credential in the field service industry.
How is this different from a generic communication skills course?
Most communication training is designed for office or call center environments. This course is built around the specific pressures field engineers face — managing expectations mid-job when problems arise, handling escalations without backup, and maintaining credibility in high-stakes technical situations directly in front of the customer.
Can this course be delivered privately for my team?
Yes. Private classes are available in virtual and on-site formats and can be tailored to your organization's field service workflows, equipment types, and customer base. Contact us to discuss your team's needs.
How is the course structured and how long does it take?
The course spans 6 modules and is available as a blended virtual program (self-paced online content combined with live instructor-led sessions), a self-paced online course with 60 days access, or a customized private class.
Excel in Field Service
Combine technical excellence with outstanding customer service to become a trusted field service professional.