Engineers who provide field service face specific challenges that require quick thinking and a high level of confidence to maintain control and build a rapport with customers. This blended learning course teaches both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.
Developed specifically for the technical field engineer, the Field Service Engineer training course combines interactive online learning with on-the-job tools for the field service engineer and includes a skills reinforcement module for the field service manager. This comprehensive format, coupled with industry certification, provides a complete, continuous learning process that ensures success.
Like most of our courses, Field Service Engineer also prepares students for the online exam necessary to become accredited as a Certified Field Service Engineer under the industry leading Service Capability & Performance (SCP) Career Certification program.
Who Should Attend the Field Service Engineer Training Course
- Newly hired field service staff
- Experienced field service technicians and engineers
- Any members of your field organization that interact with customers
Online Class with Leader Facilitation Tools
The Field Service Engineer online training course provides a self-directed, modular learning experience, combined with facilitation tools that help field service managers reinforce the skills taught in the class. This approach enables students to learn and apply course concepts in real world situations, while gaining reinforcement from their local manager or supervisor. The course includes online access for the student for 60 calendar days and a reinforcement toolkit for the field leadership team.
Preview the Online Course
We invite you to preview the online Field Service Engineer course to get a better understanding of the format and course content. Just click the link below to view the online preview or register online to start your learning experience.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Engineer.