The Global Standard for Field Service Quality
The SCP Field Service Standard defines 13 major criteria required to operate a successful field service operation. These criteria are broken down into detailed business elements, each with specific performance guidelines, best practices and measurable results. The outcome is a framework representing over 100 major service factors used to determine the overall effectiveness of field service operations.
The SCP Field Service Standard represents the broad scope of business practices necessary to deliver the highest quality field service and support. Companies that execute well in all of these areas will ensure they are maximizing their capabilities and have optimized business processes to drive higher levels of field service operational performance, customer satisfaction and loyalty.
Customer Spotlight - Fresenius Kabi USA
Field Service Standards & Certification
The SCP Field Service Standard provides clear guidelines that enable organizations to:
- Increase customer satisfaction and loyalty by improving operational effectiveness and staff productivity
- Implement a continuous improvement program to achieve and maintain world-class levels of performance
- Benchmark field service operations against best-in-class organizations and best practices to further enhance performance
An organization can attain certification against the field service standards by successfully completing a certification audit. Certified organizations must demonstrate their continued commitment to high-performance standards through annual re-certification.