SCP Certified Organizations

Service Standard Global Consortium

Agfa HealthCare
Customer Support – Waterloo, Ontario 

Albridge Solutions
Client Services & Support – Lawrenceville, NJ 

Alorica, Inc.
Tulsa Contact Center Citiplex – Tulsa, OK

ALSTOM Grid Inc.
Customer Support – Redmond, WA

Arthrex, Inc.
Customer Support – Naples, FL

Assurant Solutions
Dallas Contact Center – Addison, TX 
Lawton Contact Center – Lawton, OK 
Albany Contact Center – Albany, OR 

AVEVA (formerly Schneider Electric Software, LLC)
Process Automation Global Customer Support – Foxboro, MA 
Wonderware Global Customer Support – Lake Forest, CA 
Avantis Global Customer Support – Burlington, Canada 

AVEVA (formerly Schneider Electric Software, LLC)
Global Customer Support, Software Industry Business – Sydney, AUS 
Global Customer Support, Software Industry Business – Boston, MA
Global eService Organization – Sydney, AUS 

Beijing Huatongshuntai
Customer Support – Beijing, China

Cloudera, Inc.
Cloudera Technical Assistance Center (CTAC) – Palo Alto, CA

CompuCom Systems, Inc.
Dallas Service Desk – Dallas, TX 

Confluence Technologies, Inc.
Client Services – Pittsburgh, PA 

EMC²
Global Technical Support – Hopkinton, MA 
Global Technical Support – Pleasanton, CA 
Global Technical Support – Burlington – Ontario, Canada 
Global Technical Support – Cork, Ireland 
Global Technical Support – Sydney, Australia 
Global Technical Support – Bangalore, India 
Global Technical Support – Shanghai, China 
Global Technical Support – Cairo, Egypt 

Epicor
Eagle Advice Line – Dublin, CA 

Ethicon-Endo Surgery
Clinical Customer Support – Cincinnati, OH 

Fenwal – a Fresenius-Kabi Company
MedTech Global Technical Services – North America
Global Technical Services – Latin America 

Forescout Technologies, Inc.
Customer Support – San Jose, CA

Fresche Solutions, Inc.
Customer Support – St. Laurent, Quebec 

FUJIFILM Medical Systems USA, Inc.
Customer Support Center – Stamford, CT 
Professional Services 

FUJIFILM Business Innovation Asia Pacific Pte. Ltd.
Technical Support Centre – Sydney, Australia  
Technical Support Centre – Seoul, South Korea  
Technical Support Centre – Shanghai, China 
Technical Support Centre – Kuala Lumpur, Malaysia
(eService) Online Support Center – Sydney, Australia  

GHX
Global Customer Operations – Louisville, CO

Halliburton Landmark
EMEA Global Customer Support – Abingdon, UK
LA Global Customer Support – Bogotá, Colombia 
NA Global Customer Support – Houston, Texas USA  
AP Global Customer Support – Kuala Lumpur, Malaysia 

Harland Financial
Advocacy Services – Pleasanton, CA 
Advocacy Services – Des Moines, IA 

Kongsberg Digital
Global Support24 – Houston, TX 
eSerivice Organization – Houston, TX 

LGM Financial Services Inc.
Customer Support – Vancouver, Canada 

Lockheed Martin
LMIT CITIC Service Desk – Baltimore, MD 

McKesson Corporation
McKesson Automation (MAI)
Help Desk Support – Pittsburgh, PA 

Business Performance Services
Enterprise Support – Dubuque, IA 

Enterprise Information Solutions (EIS)
Paragon Support – Charlotte, NC 
One Source – Alpharetta, GA

McKesson Health Solutions (MHS)
Product Support – Newton, MA 
Clinical Auditing Compliance Division – Malvern, PA 

Imaging and Workforce Solutions (IWS)
Document Management – Alpharetta, GA 
Radiology – Richmond, BC Canada 
Laboratory Support – Alpharetta, GA 
Cardiology – Parsippany, NJ 
Cardiology – Tel Aviv, Israel 

RelayHealth (RH)
RelayCare – Scottsdale, AZ 
Homecare – Springfield, MO 

RelayHealth Financials (RHF)
Clearinghouse Support Center – Dubuque, IA 
ePremis Support Center – Tulsa, OK 
Remote Support Center – Cleveland, OH 

Pharmacy Systems and Automation (MPS&A)
Legacy Support Center – Livonia, PA  

Mentor Graphics
Support Center – Huntsville, AL
Support Center – Longmont, CO
Support Center – Marlboro, MA
Support Center – San Jose, CA
Support Center – Wilsonville, OR
Support Centre – Munich, Germany
Support Centre – Newbury, Berkshire, UK
Support Centre – Valizy, France
Support Centre – Singapore
Support Center – Hyderabad, India
Support Center – Taipei, Taiwan
Support Center – Tokyo, Japan
Worldwide eServices Organization

MobileIron
Technical Support Organization – Mountain View, CA 

NetApp
Technical Support Center – Research Triangle Park, NC 

Progress Software
Global Support (NA, EMEA, APJ) 
eService Global Organization (NA, EMEA, APJ) 

SCC Soft Computer
Client Services – Clearwater, FL 

Scicom (MSC) Bhd.
Malaysia Aviation Group (MAG) – Kuala Lumpur, Malaysia
Celcom – Kuala Lumpur, Malaysia
Shopee – Kuala Lumpur, Malaysia
Huawei – Kuala Lumpur, Malaysia 
AirAsia X – Kuala, Lumpur, Malaysia 
Nokia Careline SEAP – Kuala Lumpur, Malaysia 
McDonald’s – Kuala, Lumpur, Malaysia 

SHENZHEN JR ITO-BPO CO. , LTD
Customer Support – Beijing, China 

Sophos
Global Support Services – Vancouver, Canada
Global Support Services – Boston, MA 
Global Support Services – United Kingdom 
Global Support Services – Sydney, Australia 
Global Support Services – Germany 
Global Support Services – Paris, France 

SS&C | Advent 
Global Client Support – San Francisco, CA 
AMA Client Support – Manila, Philippines 
AMA Client Support – Stockholm, Sweden 
AMA Professional Services – San Francisco, CA 

SSM Health Care
Client Response Center – St. Louis, MO 

Teradata
Global Support Organization – San Diego, CA 
Global Support Organization – Columbia, SC 

The TriZetto Group, Inc.
Customer Support – Naperville, IL 
Customer Support – Boston, MA 
Customer Support – Phoenix, AZ 
Customer Support – Union, NJ 
eService Organization – Naperville, IL 

Ultimate Software
Product Support Center – Weston, FL 

Verint Systems Inc.
Americas Support Operation – Melville, NY
eServices – Melville, NY

Vertex, Inc
Customer Support Center – Berwyn, PA 

Websense, Inc.
Americas Support – San Diego, CA 
EMEA Support – Reading, UK 
APAC Support – Beijing, China 

Wind River 
Global Customer Support – Alameda, CA

To learn more about Service Strategies’ industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.