Account Management Training Courses for Service Organizations
No one has more potential impact on the success of your key customers and your company than your services account managers (SAMs)…no one. High-performing SAMs are where the action is, proactively preventing escalations before they occur, teaming with your salespeople to discover new opportunities, leveraging their relationships to lock out the competition.
Each of our account management training courses is designed specifically for service professionals in an account management role and are framed within our ongoing research of core and best practices and performance benchmarks coupled with deep experience. Whatever you call your service professionals (remote or on-site) who “own” the customer after the big deal has been sold, Service Strategies can help you develop the skills necessary to make your team successful, including:
- Building trust-based relationships with key customers
- Maintaining service contract renewals
- Gaining more business in existing accounts
- Creating competitive advantage
Strategic Account Management
The Strategic Account Management training workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and accelerate their confidence.
Services Pro 3.0 Advanced Workshop
When the Services Pro 3.0 is on stage, they rock clients, transforming them into loyal champions that sing your praises far and wide, creating a competitive advantage. This interactive 2-day workshop for services professionals will give your team the skills they need to make the leap to Services Pro 3.0.
Resident Engineer Workshop
This highly interactive, three-day workshop for the Resident Engineer (RE) is designed to build upon their existing knowledge and skills to further build trust and deepen relationships. The result will be more competent, more confident Resident Engineer that will lead to increased customer success, higher degrees of customer loyalty, and deeper account penetration.
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