Service Industry Outlook – Research Report

Service Industry Outlook Research Report

Service industry outlook research report highlights priorities of leading services organizations.  Service Strategies has conducted several industry studies over the years on the outlook service executives have for their businesses. The first was done in 2009 after the economic collapse, followed by a study in 2011 to gauge progress during the recovery. The 2017 Service Industry Outlook study comes on the heels of a slowly improving economy and the completion of a Presidential election that was driven by promises of more robust economic growth.

This report highlights the results of the study and provides an indication of the actions companies are taking within their service organizations, their priorities and their outlook for growth within their services businesses. Over 50 leading technology companies participated in the study, which was conducted through web based surveys and interviews with service executives.

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