Satisfied customers are typically more loyal and have the potential to recommend your company to their peers. Few organizations can survive consistently poor satisfaction levels, especially if they are posted online through review sites, forums and social media networks. Ineffective service processes, poorly trained staff and other factors can damage customer perceptions. Service Strategies can help increase customer satisfaction levels through implementation of industry best practices that ensure a consistent high quality service experience.
- Build stronger customer relationships
- Listen and act on customer feedback
- Improve response and resolution times
Improving the Skills of Your Service and Support Staff
To ensure your staff has the skills to make every service experience exceptional, Service Strategies offers a suite of professional training options designed exclusively for customer service representatives, front-line technical support staff, senior level support specialists and field service engineers. In addition, our management training programs give customer support and field service managers the skills they need to effectively manage today’s complex service operations. These courses build the skills necessary for your service and support staff to deliver a high quality customer experience and thereby increasing customer satisfaction.
Creating Repeatable Processes to Increase Customer Satisfaction
Increasing customer satisfaction requires processes that are both predictable and repeatable. The Service Capability & Performance (SCP) Standards, which define over 100 business factors necessary to deliver high quality service and support, can help you create a strong foundation for organizational excellence. Adopting the standards will provide you with a benchmark measure of success that will ensure you can deliver consistently excellent service experience and thereby increasing customer satisfaction.