Support Manager Training
Advanced management training for support managers leading teams and driving organizational success
The Support Manager course provides comprehensive training in the strategic and tactical skills needed to manage technical support operations effectively. This intensive program covers team management, resource planning, metrics and KPIs, customer relationship management, and strategic planning. Designed for managers overseeing multiple support teams or entire support operations, this course prepares leaders to drive performance improvements and align support operations with business objectives.
Who Should Attend
- Current support managers seeking to enhance their skills
- Supervisors preparing to move into management roles
- Senior leaders responsible for support operations
- Professionals managing multiple support teams
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of support organizations. Select any module to view its learning objectives.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions conducted over multiple weeks. Interactive discussions, case studies, and real-world scenarios led by experienced support executives.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Support Manager under the Service Capability & Performance (SCP) Career Certification program.
Learn About CertificationFrequently Asked Questions
Key things to know about the Support Manager course.
What will I be able to do after completing this course?
You will have the skills to lead and develop support teams, make data-driven decisions, manage budgets and forecasts, design effective hiring and retention programs, and align your support operation with broader business strategy — all grounded in practical tools you can apply immediately.
How is this different from the Support Supervisor course?
The Support Supervisor course focuses on frontline team leadership and day-to-day coaching skills. The Support Manager course goes deeper into strategic management — covering financial planning, operations productivity modeling, organizational design, and executive-level decision making.
Does this course lead to a professional certification?
Yes. Completing this course prepares you to sit for the Certified Support Manager (CSM) exam under the Service Capability & Performance (SCP) Career Certification program — a globally recognized credential in the service and support industry.
Can this course be delivered privately for my team?
Absolutely. Private classes are available in both virtual and on-site formats and can be customized to reflect your organization's specific challenges, tools, and goals. Contact us to discuss your team's needs.
How long is the course?
The course is delivered across 8 sessions of four hours each. Public virtual classes are spread over multiple weeks to allow time to apply concepts between sessions.
Who teaches the course?
Courses are led by experienced service and support executives with hands-on industry backgrounds. Instructors bring real-world case studies and practical examples into every session.
Advance Your Management Career
Join the ranks of certified support managers leading high-performing teams worldwide.