Management Development Training
Service Management Training Courses and Certification
Whether you are new to a supervisory position or a seasoned support center or field service manager, our service management courses provide the skills and strategies you need to successfully lead your team.
These intensive service management courses provide the tools and techniques to manage day-to-day operations as well as to plan for future growth and proactively deal with inevitable change. Service Strategies teaches exceptional management skills by developing and delivering courses to:
Develop leadership, decision-making, and staffing skills in a dynamic service or support environment
Use and keep hands-on tools to plan and measure your success
Understand how your operation links to and contributes to the overall organization
Prepare and take the SCP Career Certification Exam
Our Management Development Courses
Support Supervisor
Designed for individuals supervising or leading a team of support professionals. The course begins with personal leadership and communication skills, progresses to creating a positive, energized environment, and concludes with the ability to take charge and drive team success.
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Support Manager
Essentially an MBA for Service Management. This course offers support managers the opportunity to develop and refine their support leadership skills and provides the skills necessary to effectively manage the challenges of the most complex support centers.
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Field Service Supervisor
Created for individuals supervising or leading a team of field service engineers. This course equips supervisors with the skills to perform successfully by motivating highly technical teams and managing remote operations effectively.
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Field Service Manager
Designed specifically for those managing field service operations. Dynamic and interactive, with students frequently working in small groups and presenting findings. Field service managers must lead highly skilled technical people toward accomplishing the evolving technical service mission.
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Advanced Service Leadership
An elite program for experienced service leaders ready to take their leadership to the next level. Focuses on strategic thinking, change management, and driving organizational transformation in complex service environments.
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Ready to Elevate Your Leadership Skills?
Enroll in our management development programs and transform your team's performance