Improving soft skills is the fastest way to enhance the customer experience. Service Strategies' training and certification courses have helped service professionals around the world develop the skills they need to deliver exceptional service.

Service Strategies' courses are designed specifically for customer service, technical support and field service professionals. They develop skills that are directly transferable to the work service professionals perform on a daily basis.

* Ensure customer expectations are consistently met

* Reduce issue resolution time and escalations

* Improve customer satisfaction and loyalty

You will gain tangible benefits from your training investment through our collaborative process of setting expectations, measuring results, and reinforcing target behaviors. In addition, our courses will prepare your staff for the globally accepted Service Capability & Performance (SCP) Career Certification. Contact Us for a complete course catalog.

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Customer service representatives have a unique opportunity to influence customer satisfaction. This one-day course introduces them to the fundamental principles and techniques required for excellent customer service delivery.

Who Should Attend
- New customer service reps
- Service call coordinators
- Service dispatchers

Instructor Led and
Online Formats Available

The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, problem solving techniques and teamwork. The two-day course will help your technical support staff provide an outstanding service experience.

Who Should Attend
- Tier 1 and 2 support staff
- Recently hired support staff
- All staff that work with customers

Instructor Led and
Online Formats Available

Designed for new and experienced Field Service Engineers, this course teaches the customer service skills necessary to ensure success. The course includes online learning, on-the-job tools and a skills reinforcement module for the field service manager.

Who Should Attend
- Recently hired field service staff
- Experienced field service staff
- All staff that work with customers

Blended Learning Format