The 2015 Service Industry Summit includes two workshops that provide a focused discussion of customer experience and an informative executive discussion on the issues and trends affecting the service industry.

Great Investment: For less than a hotel room in Singapore you can learn some very useful stuff, connect with other smart services leaders, and have some fun while you are at it.

Service Executive Forum Tuesday October 27th, 10:00 AM to 4:00 PM John Hamilton President - Service Strategies Designed for service leaders, this unique and highly interactive event provides an opportunity to discuss challenges and strategize on the future direction of the services industry. Attendees will gain real world advice and feedback from their peers in the service industry as they work through the topics most important to them. The forum is facilitated by John Hamilton, president of Service Strategies. Participants will submit topics prior to the session that will be used as the be the basis for the open discussion. This unique event provides a great opportunity to learn, share and ultimately help you set a strategy for your business. Don't miss it.

Customer Success in the Cloud: Managing the Customer Experience for Loyalty and Profit Tuesday October 27th, 10:00 AM to 4:00 PM James "Alex" Alexander Founder - Alexander Consulting For most organizations, building customer success in the cloud is not an option, but a requirement… one that necessitates behaviors that are quite different than traditional ways of doing business. In this highly interactive workshop you will learn how to create customer success while generating profitable revenue for your services business. A few of the key concepts from the workshop include: Creating brilliant customer experiences that drive success The components of the customer success blueprint Capabilities required of the customer success manager: what’s new, what’s not Gathering robust data to focus efforts and keep things moving Aligning customer success managers with sales, service, training and marketing The 3 Metrics that Matter Most The Need for Speed: 90 days to turn the crank Transitioning from account management to customer success management The worst practices that will cause you pain, agony, and stress Join us for the informative workshop.

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Join us for this informative event. Explore best practices, network with your peers
in the industry and enjoy beautiful San Diego while you're here.

Day one of the event will feature a Service Executive Forum and a Customer Experience Workshop run concurrently. Attendees may choose either session as part of their all inclusive conference registration.

Summit Day 1
Oct 27th 10:00 am - 4:00 pm

The main summit agenda will feature a full day of best practice presentations from service executives and experts. Share best practices and discuss the latest issues and trends critical to your business.

Summit Day 2
Oct 28th 9:00 am - 5:00 pm

Service Strategies will host a networking reception for all conference participants on the evening of October 27th. The event will also include continental breakfast and lunch for all attendees.

Networking Reception
Oct 27th 5:30 - 7:30 pm