The Service Industry Summit brings together industry leaders dedicated to the development and evolution of best practices for technology service and support. Discover how to navigate the challenges of a changing economy and prepare for success during the economic recovery.
You will learn from industry leading service organizations, share best practices and discuss the latest issues and trends critical to your business. Presentations and workshops will explore:
 Creating Strategies to Thrive in the Recovery
Evaluating Offshore Support Options
Leveraging Partnerships in the Service Business
Developing Effective Customer Loyalty Strategies
Understanding the Dynamics of Solution Management
Pre-conference workshops and forums will be held on Monday, October 25th and the main summit agenda on Tuesday, October 26th. We look forward to seeing you in San Diego!
Main Summit Agenda (Details)
The main summit agenda will feature keynote presenter Lisa Nirell, acclaimed author and expert on energizing organizations. Attendees will receive a copy of Lisa's latest book "EnergizeGrowth® NOW: The Marketing Guide to a Wealthy Company." Attendees will also enjoy presentations from such leading companies as:
Advent Software
Ahilia Incorporated.
Mentor Graphics Corporation
NetApp Incorporated
Teradata Corporation
Pre-Conference Workshops (Details)
Pre-conference workshops provide an opportunity for a deeper exploration of issues and trends. Workshops include:
Executive Forum Session
Customer Loyalty Workshop
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