2010 Service Industry Summit
Energize Your Service Operations
Summit Sponsors & Partners
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Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. |
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SCP Career Certification
The Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Building on the same industry-focused foundation, SCP Career Certification provides confirmation that individuals within the service organization have the skills to deliver exceptional service and drive significant business improvement. |
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The Resource Center for Customer Service Professionals
RCCSP, celebrating its fifteenth year of dedicated service to the contact center and IT support communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, and telecom training and certification providers. The RCCSP Professional Education Alliance brings together over forty of the biggest and best training companies in the service and support world, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service.
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Alexander Consulting
Alexander Consulting, LLP is a management consultancy that helps product companies design and implement professional services strategies. Founded in 1994, the organization has the unique capability of melding broad professional services business savvy and performance improvement expertise with global services strategy best practices and targeted market intelligence.
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Supportindustry.com
Supportindustry.com provides senior level service and support professionals direct access to information on the most relevant areas in customer support, including enterprise strategies, people issues, technology, trends and research. This data enables support professionals to benchmark and improve their customer support operation. Members are responsible for the help desk and customer support operation of their company. Titles include Director/VP/Manager of Customer Support and Help Desk, CEO, COO and CIO. |
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