Conference Sponsors
Service Strategies - Advancing Service Excellence
Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
Contact us for more information on how we can help you improve your service and support operations. Visit www.servicestrategies.com Email us directly at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.
Service Capability & Performance (SCP) Standards
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. The SCP Standards represent the global benchmark for service excellence. Developed in cooperation with approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of service operations worldwide since 1998. www.servicestrategies.com/scp-standards/
SCP Career Certification provides confirmation that individuals within the service organization have the skills to deliver exceptional service and drive significant business improvement. SCP Career Certifications match typical career roles, from non-technical customer service representatives to service and support management. After completing online or instructor led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real world situations. www.servicestrategies.com/career-certification
Media Sponsor
supportindustry.com
supportindustry.com provides senior level service and support professionals direct access to information on the most relevant areas in customer support, including enterprise strategies, people issues, technology, trends and research. This data enables support professionals to benchmark and improve their customer support operation. Members are responsible for the help desk and customer support operation of their company. Titles include Director/VP/Manager of Customer Support and Help Desk, CEO, COO and CIO.
