Service Delivery Processes
Knowledge Management Process – Anonymous
Contributed by: Anonymous INTRODUCTION “Knowledge is the only Read Now
Setting Customer Expectations – McKesson Corporation
Contributed by: McKesson Corporation The documentation and communication Read Now
Strategies for Effective Partner Management
By: Greg Coleman, Service Strategies Many service organizations today Read Now
Documented Severity Scheme – Landmark Graphics
Contributed by: Landmark Graphics Landmark uses a system for grading Read Now
Technical Account Management Program – McKesson Corporation
Contributed by: McKesson Corporation The technical account management Read Now
Multi-Vendor Escalation and Alliances – EMC Corporation
Contributed by EMC Corporation EMC has signed over 400 Cooperative Read Now
Setting Customer Expectations – GE Healthcare
Contributed by: GE Healthcare One of the key goals of the IDX Carecast Read Now
Documented Severity Scheme – Cognos
Contributed by: Cognos Incorporated Cognos Global Customer Support has Read Now
Setting Customer Expectations – Cognos
Contributed by Cognos Cognos Global Customer Support has developed a Read Now
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