View Presentations from the 2016 Service Industry Summit We just wrapped Read Now
Web Support
Supporting the Aftermath of a Major Cyber Security Incident – An Inside Look
Presentation from the 2015 Service Industry SummitHow many cyber security Read Now
A Live Debate: Will Technology Kill the Call Center?
Research firm Software Advice recently moderated a live online debate Read Now
New vs. Known: Theory & Application
Presented at the Service Industry Summit by: Andy Westlund, North America Read Now
Measuring Service Call Deflection
By: Greg Coleman, Service Strategies There are a wide array of opinions Read Now
Is There a Case for Direct Connect in Today’s World?
by: John Hamilton, Service Strategies Just in the past few years we have Read Now
Leveraging Alternative Support Channels to Drive Efficiency and Satisfaction
This Best Practice Webinar titled “Leveraging Alternative Support Channels Read Now
Study Reveals Disparity in eService Measures Across the Industry
A recent study conducted by Service Strategies and ServiceXRG reveals that Read Now
Evolving a Knowledge-Driven Global eServices Model
By: John Fronius - Mentor Graphics Corporation Where are you in Read Now
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