Brilliant Service Recovery: The Quickest Route to Customer Loyalty
On demand webinar from Service Strategies. Research confirms that the most powerful loyalty driver available to all organizations comes from situations most of us dread—screw-ups—the implementation that never worked or the problem fix that never stuck. The things that result in a hassle for you and a headache for your customer are marvelous opportunities to turn chicken feathers into chicken soup. In this fast-paced, 30-minute webinar, we discussed how to implement the Five Foundations of Brilliant Service Recovery that create customers for life:
1. Assume immediate accountability.
2. Make no excuses.
3. Have a need for speed.
4. Pass out the capes and unload the bus.
5. Send champagne with the roses.
View this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.
Session Date: January 9, 2020
Presenter: Dr. James “Alex” Alexander