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Webinar : Using AI and IoT to Transform Support Operations
May 31, 2018 @ 9:00 am - 10:00 am
Complimentary Webinar Hosted by Service Strategies – Using AI and IoT to Transform Support Operations
Join us on Thursday May 31st at 9:00 AM Pacific for this complimentary Webinar hosted by Service Strategies.
A recent Forrester Research report showed that over 40% of business and tech professionals surveyed are interested in AI for Customer Support. And, according to the Service Council, 50% of service organizations are facing significant talent shortages that are negatively affecting their business, with another 38% expecting issues soon. The need to always improve the customer support experience coupled with the loss of skilled employees to retirement is creating a “Know-How” gap that is difficult to replace.
Join RevTwo, Instron and Service Strategies as we discuss how Artificial Intelligence (AI) can be utilized to capture this organizational “Know-How”, uplift the existing organization, and lay the foundation for the support organization of the future.