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SCP Certified Organizations

Service Standard Global Consortium

The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, Professional Service, or eService Standards.

star– Denotes years certified

Agfa HealthCare
Customer Support – Waterloo, Ontario star

Albridge Solutions
Client Services & Support – Lawrenceville, NJ starstarstar

Alorica, Inc.
Tulsa Contact Center Citiplex – Tulsa, OKstarstar

ALSTOM Grid Inc.
Customer Support – Redmond, WA starstarstarstar

Arthrex, Inc.
Customer Support – Naples, FL star

Assurant Solutions
Dallas Contact Center – Addison, TX starstarstar
Lawton Contact Center – Lawton, OK star
Albany Contact Center – Albany, OR star

AVEVA (formerly Schneider Electric Software, LLC)
Process Automation Global Customer Support – Foxboro, MA starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Wonderware Global Customer Support – Lake Forest, CA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstar
Avantis Global Customer Support – Burlington, Canada starstar

AVEVA (formerly Schneider Electric Software, LLC)
Global Customer Support, Software Industry Business – Sydney, AUS starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstar
Global Customer Support, Software Industry Business – Boston, MAstarstarstarstarstarstarstarstar
Global eService Organization – Sydney, AUS starstarstarstarstarstar

Beijing Huatongshuntai
Customer Support – Beijing, Chinastar

Cloudera, Inc.
Cloudera Technical Assistance Center (CTAC) – Palo Alto, CA starstarstar

CompuCom Systems, Inc.
Dallas Service Desk – Dallas, TX starstarstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstar

Confluence Technologies, Inc.
Client Services – Pittsburgh, PA star

EMC²
Global Technical Support – Hopkinton, MA starstarstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Global Technical Support – Pleasanton, CA starstar
Global Technical Support – Burlington – Ontario, Canada starstarstarstar
Global Technical Support – Cork, Ireland starstarstarstarstarstarstarstarstar
Global Technical Support – Sydney, Australia starstarstarstarstar
Global Technical Support – Bangalore, India starstarstar
Global Technical Support – Shanghai, China starstar
Global Technical Support – Cairo, Egypt star

Epicor
Eagle Advice Line – Dublin, CA starstar

Ethicon-Endo Surgery
Clinical Customer Support – Cincinnati, OH starstarstarstarstarstarstarstarstar

Fenwal – a Fresenius-Kabi Company
MedTech Global Technical Services – North America starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstar
Global Technical Services – Latin America starstar

Forescout Technologies, Inc.
Customer Support – San Jose, CA star
Professional Services Organization – San Jose, CA star

Fresche Solutions, Inc.
Customer Support – St. Laurent, Quebec starstarstarstarstarstarstarstar

FUJIFILM Medical Systems USA, Inc.
Customer Support Center – Stamford, CT starstarstarstarstarstarstarstar
Professional Services starstarstarstarstarstar

FUJIFILM Business Innovation Asia Pacific Pte. Ltd.
Technical Support Centre – Sydney, Australia  starstarstarstarstarstarstarstarstar
Technical Support Centre – Seoul, South Korea  starstarstarstar
Technical Support Centre – Shanghai, China  star
Technical Support Centre – Kuala Lumpur, Malaysia starstarstarstar
(eService) Online Support Center – Sydney, Australia  starstarstar

GHX
Global Customer Operations – Louisville, CO star

Halliburton Landmark
EMEA Global Customer Support – Abingdon, UK starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstarstarstar
LA Global Customer Support – Bogotá, Colombia starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstarstarstar
NA Global Customer Support – Houston, Texas USA  starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstarstarstar
AP Global Customer Support – Kuala Lumpur, Malaysia starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstarstarstar

Harland Financial
Advocacy Services – Pleasanton, CA starstarstarstar
Advocacy Services – Des Moines, IA starstarstar

Kongsberg Digital
Global Support24 – Houston, TX starstarstarstar
eSerivice Organization – Houston, TX starstar

LGM Financial Services Inc.
Customer Support – Vancouver, Canada starstarstar

Lockheed Martin
LMIT CITIC Service Desk – Baltimore, MD starstarstarstarstar

McKesson Corporation
McKesson Automation (MAI)
Help Desk Support – Pittsburgh, PA starstarstarstarstar

Business Performance Services
Enterprise Support – Dubuque, IA starstarstarstarstarstarstarstarstarStar_10Yearsstar

Enterprise Information Solutions (EIS)
Paragon Support – Charlotte, NC starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstar
One Source – Alpharetta, GA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstar

McKesson Health Solutions (MHS)
Product Support – Newton, MA starstarstarstarstarstarstarstar
Clinical Auditing Compliance Division – Malvern, PA starstarstarstarstarstarstarstar

Imaging and Workforce Solutions (IWS)
Document Management – Alpharetta, GA starstarstarstarstarstarstarstar
Radiology – Richmond, BC Canada starstarstarstarstar
Laboratory Support – Alpharetta, GA star
Cardiology – Parsippany, NJ starstar
Cardiology – Tel Aviv, Israel starstar

RelayHealth (RH)
RelayCare – Scottsdale, AZ starstarstarstarstarstarstarstarstar
Homecare – Springfield, MO starstarstarstarstarstarstarstarstarStar_10Yearsstarstar

RelayHealth Financials (RHF)
Clearinghouse Support Center – Dubuque, IA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstar
ePremis Support Center – Tulsa, OK starstarstarstarstar
Remote Support Center – Cleveland, OH starstarstarstar

Pharmacy Systems and Automation (MPS&A)
Legacy Support Center – Livonia, PA  starstar

Mentor Graphics
Support Center – Huntsville, AL starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Longmont, CO starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Marlboro, MA starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – San Jose, CA starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Wilsonville, OR starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Centre – Munich, Germany starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Centre – Newbury, Berkshire, UK starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Centre – Valizy, France starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Centre – Singapore starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Hyderabad, India starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Taipei, Taiwan starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Support Center – Tokyo, Japan starstarstarstarstarstarstarstarstarStar_10Yearsstarstar
Worldwide eServices Organization starstarstarstarstarstarstarstarstarStar_10Yearsstarstar

MobileIron
Technical Support Organization – Mountain View, CA starstar

NetApp
Technical Support Center – Research Triangle Park, NC starstarstarstarstarstar

Progress Software
Global Support (NA, EMEA, APJ) starstar
eService Global Organization (NA, EMEA, APJ) star

SCC Soft Computer
Client Services – Clearwater, FL starstarstarstarstarstarstarstarstarStar_10Years

Scicom (MSC) Bhd.
Malaysia Aviation Group (MAG) – Kuala Lumpur, Malaysia star
Celcom – Kuala Lumpur, Malaysia starstar
Shopee – Kuala Lumpur, Malaysia star
Huawei – Kuala Lumpur, Malaysia starstarstarstar
AirAsia X – Kuala, Lumpur, Malaysia starstar
Nokia Careline SEAP – Kuala Lumpur, Malaysia starstarstarstarstarstarstarstarstar
McDonald’s – Kuala, Lumpur, Malaysia star

SHENZHEN JR ITO-BPO CO. , LTD
Customer Support – Beijing, China star

Sophos
Global Support Services – Vancouver, Canada starstar
Global Support Services – Boston, MA starstar
Global Support Services – United Kingdom starstar
Global Support Services – Sydney, Australia starstar
Global Support Services – Germany star
Global Support Services – Paris, France star

SS&C | Advent 
Global Client Support – San Francisco, CA starstarstarstarstarstarstarstarstarStar_10Yearsstar
AMA Client Support – Manila, Philippines star
AMA Client Support – Stockholm, Sweden star
AMA Professional Services – San Francisco, CA starstarstar

SSM Health Care
Client Response Center – St. Louis, MO starstarstarstarstarstarstarstarstar

Teradata
Global Support Organization – San Diego, CA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstar
Global Support Organization – Columbia, SC starstar

The TriZetto Group, Inc.
Customer Support – Naperville, IL starstarstar
Customer Support – Boston, MA starstarstar
Customer Support – Phoenix, AZ starstar
Customer Support – Union, NJ starstar
eService Organization – Naperville, IL starstar

Ultimate Software
Product Support Center – Weston, FL starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstar

Verint Systems Inc.
Americas Support Operation – Melville, NY star
eServices – Melville, NY star

Vertex, Inc
Customer Support Center – Berwyn, PA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstarstarstarstar

Websense, Inc.
Americas Support – San Diego, CA starstarstar
EMEA Support – Reading, UK starstarstar
APAC Support – Beijing, China starstar

Wind River 
Global Customer Support – Alameda, CA starstarstarstarstarstarstarstarstarStar_10Yearsstarstarstarstar

To learn more about Service Strategies’ industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.