Support Practices Benchmark Report

Service Strategies recently conducted a research study on customer and technical support practices to benchmark industry wide performance. The benchmark study focused on business and operational practices and performance in the areas of:

• Service Offerings
• Performance Metrics
• Tools and Technology
• Staff Development Practices
• Customer Experience Measurement
• Business Outlook of Support Executives

Over 100 leading technology companies participated in the study. We are pleased to provide a summary of the results, which highlight performance levels, priorities and the outlook for growth that service executives have for their businesses.

Complete the form to receive the complimentary report.