2013 Asia Pacific Summit Presentations

Service Strategies held it’s Service Industry Summit – Asia Pacific event on May 21st and 22nd in Sydney, Australia. The event theme was Perspectives on Global Technology Services.

We thank all the presenters who shared their insights. We also thank all the conference participants who engaged in an enlightening discussion during the Executive Forum session held on the first day of the conference.

Included below are the presentations delivered at the event. Click on the presentation title to view a PDF of the slides for each one.

• Perspective on Global Service & Support Models
  John Hamilton – Service Strategies Corporation

• Staffing Challenges and the Growth of Virtual Operations
  Andrew Pogonoski – Oracle Corporation

• Exploring Chat as a Support Channel
  Greg Coleman – Service Strategies Corporation
  

• Empowering Customers and the Customer Power-Shift
  John Dean – Katalyst Consulting
  

• Big Data – How Do We Identify and Manage the Data We Need
  Andy Kyiet – Demand Flow
  

• The Impact of Converging Channels and the Connected World
  James Cowie – Service Strategies Asia Pacific
  

• Support Success Through a Knowledge Centred Strategy
  James Cowie – Service Strategies Asia Pacific 

For more information about Service Strategies events, training and certification programs in Australia contact James Cowie, Managing Director
Service Strategies Asia Pacific
jcowie@servicestrategies.com
Phone: +61 439 301 030