Secrets of Services Account Management

On Demand Webinar

This Best Practice Webinar titled “Secrets of Services Account Management” featured services expert James “Alex” Alexander of Alexander Consulting. In this action -packed session we answered the most asked questions about the secrets of stellar services account management.

Attendees learned the answers to such questions as:

• What is the optimum number of accounts per SAM (services account manager?

• What role (if any) should SAMs play in selling?

• Who should “own” the account?

• What does it take for SAMs to be seen as Trusted Advisors?

• What are the distinct behaviors that separate star SAMs from everyone else?

• What are the common issues that get in the way of services account management?

• What are the most important tips to leading a services account organization?

You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.