Certification Recognizes Advent for Delivering Top Quality Support and Services
SAN FRANCISCO – April 9, 2009 – Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, today announced that its Investment Management Group (IMG) Client Support and Professional Services organizations have achieved certification under the prestigious Service Capability & Performance (SCP) Standards.
The SCP Standards quantify the effectiveness of customer support and services based upon a stringent set of performance standards and represents best practices in the industry. Advent achieved certification after extensive audits of its San Francisco, CA support and services centers. It is the fourth straight year that IMG Client Support achieved certification under the program, and the first year for IMG Professional Services.
“These certifications represent milestones that demonstrate Advent’s ongoing investment in our clients’ success and our focus on delivering world-class service and support,” said Chad Williams, Vice President of IMG Services and Renewals. “I am pleased to say that the SCP Program has become a fully integrated part of Advent’s business and culture; and we continue to set ourselves apart in the industry as the only financial services software firm to have achieved this distinction.”
“By passing the rigorous requirements necessary to achieve SCP Certification, Advent Software has made it clear they are committed to delivering world-class support to their customers,” said Derek Nash, SCP Auditor. “During the SCP audit, Advent Software demonstrated a clear commitment to customer satisfaction and continuous improvement.”
“The SCP Standards represent the global standard for service quality and are used by leading technology companies around the world,” said Greg Coleman, Vice President of Strategic Programs for Service Strategies. “Advent can be proud to be among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”
The SCP Support and Professional Services Standards are part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
The achievement puts Advent among the ranks of other leading companies that have achieved the SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation, Nokia and NetApp, among others.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email email@example.com.
Advent Software, Inc. (www.advent.com), a global company, has provided trusted solutions to the world’s leading financial professionals since 1983. Firms in 60 countries use Advent technology. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class client support and professional services organization. For more information on Advent products visithttp://www.advent.com/about/resources/demos/pr.
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