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Home > Tara Smith

Tara Smith

April 12, 2005

Multimedia: A New Dimension in Proactive Support

By: Jennifer MacIntosh - Cognos As networked software deployments get Read Now

March 3, 2005

Global 24 x 7 Support with Nokia Enterprise Solutions

By: Sean McPartlin - Nokia This presentation will cover an overview of Read Now

March 3, 2005

Metrics for Support…the Good, the Bad, and the Ugly

By: Jerry Concannon - Service Strategies This session will begin with an Read Now

December 12, 2004

Setting Customer Expectations as a Key to Customer Satisfaction

By: Robert Dauter - Cognos Read Now

December 12, 2004

Key-Success Factors of a Service Organization in the 21st Century

By: Ludger Bockmann - Hewlett Packard Read Now

December 12, 2004

Nokia ES Profiling Initiative

By:  Stuart Freemantle of Nokia at the SCP Munich Showcase Pilot Fast Read Now

December 12, 2004

Customer Service Is Important: Fact or Fiction?

By: Dr. Madge M. Lyman Read Now

December 2, 2004

A Global Approach to World-Class Service Delivery

By: Kevin Page and Bernd Malke - Mentor Graphics Read Now

November 19, 2004

Improving the R&D/Support Relationship

By: Karen Herzog - McKesson Corporation Do you suffer from the Read Now

November 19, 2004

Impact of Regulatory Compliance on Remote Support

By: Tom Ellwood - EMC Corporation As EMC customers began the Read Now

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