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Home > Tara Smith

Tara Smith

September 10, 2004

Managing the Support Center with Emotional Intelligence

Intelligence comes in many packages, sizes and shapes. We all possess many Read Now

August 10, 2004

Preparing for an SCP Audit

By: Steve Brand, SGSA Preparing for a Service Capability & Read Now

July 13, 2004

Technical Account Management and Customer Profile Management

By: Stuart Freemantle - Nokia Read Now

July 12, 2004

Ensuring Quality Support by Measuring Quality of Responses

By: Mike Meyers & Robin Rea - CompuCom Systems Read Now

July 12, 2004

E Service Effectiveness

By: Darren Johnson - McKesson Read Now

July 12, 2004

Driving Customers to E-Service

By: Ben Stephens - Service Strategies Read Now

July 12, 2004

Doing More with Less – Managing a Support Center More Effectively

By: Omar Reece - Lawson Software Read Now

July 12, 2004

Mentoring Program Case Study

By: Gayle Wehlacz - McKesson Read Now

July 12, 2004

Mentor Graphics Best Practice: Open Case Surveys

By: Janet Petersen - Mentor Graphics Read Now

July 12, 2004

Leveraging the Benefits of Technology to Improve Customer Satisfaction

By: Maria Anzini - Speedware Read Now

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