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Service Strategies

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Home > Blog

Blog

October 7, 2009

What is Your Customer’s “Statusfaction”?

by Ben Stephens, Service Strategies Escalations are the bane of all Read Now

August 31, 2009

Sometimes it’s Better to Let Customers Hold for Service

By Ben Stephens, Service Strategies With cost pressures throughout the Read Now

August 31, 2009

Wrong Candidates Cost Britain £12bn

By: Steve Brand, SGSA Ltd. Industry is paying a high price for poor Read Now

August 31, 2009

Six Ways to Create a Motivating Environment

By: Donna Scharfenberg, Service Strategies  Employees are motivated to Read Now

July 28, 2009

Take a “Customer Moment”

By: Ben Stephens, Service Strategies Good customer service skills are Read Now

May 28, 2009

Reviewing Seth Godin’s Book “Tribes”

By: David Licosati, Service Strategies I had some time recently to read Read Now

May 26, 2009

Are You Ready for the Outsourcing Decision?

By: John Hamilton, Service Strategies If the question of whether or not to Read Now

April 9, 2009

Does your Service Organization Have a Succession Plan?

By: John Hamilton, Service Strategies The question is, do we really need a Read Now

March 20, 2009

Improvement Initiatives Key to Surviving the Downturn

By:  Greg Coleman, Service Strategies Since the start of the global Read Now

February 5, 2009

Transition to Support Process

Read Now

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