Certification Recognizes CompuCom for Delivering Top Quality Support
DALLAS — November 11, 2010 — CompuCom Systems, Inc., the leading IT outsourcing specialist, announced today that its industry-leading Service Desk has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard for the 13th consecutive year. CompuCom achieved certification after an extensive audit of global Service Desk operations. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.
“SCP Standards are the global benchmark of service excellence,” stated Meg Frantz, vice president of service desk operations and strategy for CompuCom, “It is important to measure up to the highest standards in our delivery of quality support and business value to our clients. This objective, third-party audit proves to our clients and prospects that we deliver on our promise.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“The SCP Standards represent the global standard for service quality and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies Corporation. “CompuCom can be proud to be placed among the industry leaders in service excellence through their attainment of certification under the SCP Standards program.”
CompuCom joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Invensys Operations Management, Lockheed Martin, McKesson Corporation, and NetApp among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email firstname.lastname@example.org.
About CompuCom Systems, Inc.
CompuCom is recognized as the leading IT outsourcing specialist for incorporating international standards, real world experience, and ITIL best practices. The company is listed among leaders in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets. CompuCom’s flagship IIM™ solution and framework helps organizations reduce operating and capital expense, drive alignment of IT services to business plans, and improve the value contribution of innovative technologies and processes. To learn more, visit www.CompuCom.com.