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Customer Experience In Field Service: The Journey From Good To Great (Webinar)
October 4, 2018 @ 9:00 am - 10:00 am
Customer Experience In Field Service: The Journey From Good To Great – Join us on Thursday October 4th at 9:00 AM Pacific for this complimentary Webinar hosted by Service Strategies. Register Now
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks – “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably?
Join us for this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS. Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.