Stamford, CT – July 1, 2009 – FUJIFILM Medical Systems USA, Inc. announced today that it is the first medical device company to earn certification for its professional services under the prestigious Service Capability & Performance (SCP) Standards program. The SCP Standards quantify the effectiveness of service support based upon a stringent set of standards and represents best practices in the industry. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“It is Fujifilm’s goal to continually provide world-class product training and support to our customers,” said Anne Semanik, Fujifilm’s Director of Professional Services. “As a result of the SCP audit, we now have validation of our performance based on industry standards and – most importantly – feedback from our customers. Our current customer satisfaction rating is 96%, which substantially exceeds requirements defined in the SCP program,” adds Semanik
The SCP Professional Service Standard is part of a suite of service capability and performance standards designed to enhance the quality and effectiveness of technology service operations. Fujifilm’s certification was achieved after an extensive audit which included customer satisfaction surveys, employee interviews, and a complete review of training and service delivery procedures. The audit placed a heavy emphasis on customer satisfaction and looked at Fujifilm’s receptiveness to implement procedural improvements based on this feedback.
“The entire Fujifilm Medical Systems organization has proven to be driven by exceptional technological competency and commitment to the success of their customers,” said Jerry Concannon, SCP Auditor. “Their customers can be assured that the training and support they receive from Fujifilm is of the highest standards.”
Service Strategies Corporation, along with a consortium of leading technology companies, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. In addition to the Professional Services certification, Fujifilm currently holds SCP Certification for their Technical Assistance Center (TAC) and North America Field Service.
About FUJIFILM Medical Systems USA, Inc.
As one of the FUJIFILM Corporation family of companies with 70 years of imaging experience and more than $28 billion in sales, FUJIFILM Medical Systems USA, Inc. is a leading provider of diagnostic imaging products and network systems to meet the needs of healthcare facilities today and well into the future. Fujifilm’s family of Imaging Systems products and technologies – including digital x-ray, women’s healthcare imaging, dry imagers, and conventional x-ray film and equipment – are tailored to suit many different applications for a variety of imaging environments. The pioneer in the field, Fujifilm remains the market leader in digital x-ray with products that are clinically proven and constantly evolving to set the standard in digital imaging innovation. FUJIFILM Medical Systems USA is headquartered in Stamford, CT. More information is available at www.fujimed.com.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email firstname.lastname@example.org