Global Support24 Team Recognized for Service Excellence
San Diego, California, November 3, 2016 – Service Strategies Corp., a leading provider of service improvement programs, today announced that Kongsberg Digital, an international, knowledge-based group that supplies high-technology systems and solutions to customers in the oil and gas, merchant marine, and defense and aerospace industries, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.
“Achieving certification under the SCP Support Standard demonstrates the strong commitment Kongsberg Digital has to service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies. “The Support24 team exhibited an excellent focus on continuous improvement and service quality that was evident during the audit of their global support operation.”
The SCP Standards quantify service effectiveness based upon a stringent set of over 100 performance criteria and represent best practices in the industry. They provide a benchmark of service excellence and enable companies to validate performance and drive continuous improvement, thereby leading to improved customer experiences. The SCP Standards have been used by leading technology companies around the world for the past 18 years.
“The Support team we have here in Kongsberg Digital consistently has displayed a very high level of professionalism over the years,” says Hege Skryseth, President Kongsberg Digital. “Their dedication to clients, as well as, continuous determination to improve our digital processes is of high value. I am proud of this accomplishment and look forward to their future commitment to excellence as we grow our digital footprint.”
About Kongsberg Digital
KONGSBERG is an international technology corporation that supplies reliable, advanced technological solutions that improve the reliability, safety and efficiency of complex operations and under extreme conditions. KONGSBERG consists of four business areas, Kongsberg Maritime, Kongsberg Defense Systems, Kongsberg Protech Systems and Kongsberg Digital.
For more information, visit the company’s website at http://www.kongsberg.com/