Service and Support Consulting, Training and Certification
This session will address a recent acquisition experience of IBM acquiring Internet Security Systems. The strategies involved in creating a winning combination will be discussed as well as lessons learned to optimize the investment moving forward.
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16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128
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Customer Service Training, Technical Support Training, Field Service Training, Management Training, Soft Skills Training, IT Service Management Consulting, Service Process Consulting, Knowledge Management Consulting, Service Quality Programs, Customer Service Certification, Support Center Certification, Field Service Standards, eService Standards
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