Service Strategies

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Microsoft Course Workbook

Included here is a link to the course workbook for Microsoft Students. The course is titled Effective Communication Strategies for Great Customer Experience.

 

Download the Course Workbook
(CERTIFIED-SUPPORT-MANAGER_LOGO-SET.zip)

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About Service Strategies

Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support.