MOUNTAIN VIEW, Calif., March 13, 2019 – MobileIron (NASDAQ: MOBL), the security foundation for modern work, today announced the certification of its Customer Support operations by the prestigious Service Capability & Performance (SCP) Standards for a second year. The SCP Standards define best practices, quantify performance levels, and establish a framework for continuous improvement of technology services operations. Certification under the Standards recognizes MobileIron’s world-class customer service.
“As the only unified endpoint management (UEM) provider that has gained this prestigious certification as well as the 2018 Gartner Peer Insights Customers’ Choice for UEM Tools, I am honored to say that our customers lie at the core of everything we do,” said Simon Biddiscombe, CEO, MobileIron. “This certification is further proof of our commitment to providing excellent service and support, and always putting our customers’ needs first.”
MobileIron underwent an extensive audit of its customer support operations to achieve the certification, which showed that the company is continuing to make significant strides in ensuring customer satisfaction. MobileIron maintains rigorous processes to efficiently resolve technical support requests and has improved its technology infrastructure to streamline the customer engagement process.
“The management team at MobileIron continues to demonstrate an exceptional commitment to delivering a world-class service experience to customers,” said Greg Coleman, vice president of strategic programs for Service Strategies Corp., administrator of the SCP Standards program. “MobileIron has made excellent improvements in service quality over the past three years. The management teams drive to implement and adhere to best practices was evident in the results of their second certification audit. The company’s customers can be assured that the team at MobileIron is focused on ensuring that customers realize the maximum value from their investment.”
“At MobileIron, our customers are at the core of everything we do,” said Vishal Chauhan, VP of worldwide technical support, MobileIron. “MobileIron’s technical support organization works relentlessly to consistently deliver world-class support. We are proud that our efforts have been recognized through this prestigious certification.”
MobileIron provides the secure foundation for modern work. For more information, please visit www.mobileiron.com.