Certification Recognizes NetApp for Delivering Top-Quality Support for the Fifth Year
Sunnyvale, Calif. – May 14, 2009 – NetApp (NASDAQ: NTAP) announced today that its Technical Support Center achieved certification under the prestigious Service Capability & Performance Standards. NetApp achieved certification under the SCP Support Standard after an extensive audit of its Research Triangle Park, North Carolina, support center. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and best practices in the industry.
“The importance of the SCP Standards as an ongoing quality initiative at NetApp cannot be understated. The achievement of SCP certification ensures we are providing the highest levels of world-class support to our valued customers,” said Denise Cox, senior vice president for NetApp Global Support. “Our global support teams take pride in helping customers with their critical business data; our commitment gives customers peace of mind knowing that capable resources are available 24×7.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“By passing the rigorous requirements necessary to achieve SCP Certification, NetApp has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, SCP auditor. “During the SCP audit, NetApp demonstrated a clear commitment to customer satisfaction and continuous improvement.”
NetApp joins the ranks of other leading technology companies, including Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, and Nokia, among others, that have achieved the prestigious and sought-after SCP certification. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email firstname.lastname@example.org
NetApp creates innovative storage and data management solutions that accelerate business breakthroughs and deliver outstanding cost efficiency. Discover NetApp’s passion for helping companies around the world go further, faster at www.netapp.com.