Clearwater, FL – July 14, 2009 – SCC Soft Computer (SCC) announced today that its Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. SCC achieved certification under the SCP Support Standard after an extensive audit of their Clearwater, Florida customer service and technical support center. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.
“As a healthcare information technology company with a strong Research and Development focus, SCC has been recognized in the industry for producing functionally-rich products,” observes Jesus Blasquez, Director of Client Services, SCC Soft Computer. “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires annual comprehensive audits to confirm that companies consistently meet the requirements defined in the standards.
“By passing the rigorous requirements necessary to achieve SCP Certification, SCC Soft Computer has made it clear they are committed to delivering world-class support to their customers,” said Gordy Stauffer, Senior Consultant, Service Strategies Corporation. “During the SCP audit, SCC Soft Computer demonstrated a clear commitment to customer satisfaction and continuous improvement.”
SCC Soft Computer joins the ranks of leading technology companies that have achieved the prestigious and sought-after SCP certification, including EMC Corporation, GE Healthcare, McKesson Corporation, Lockheed Martin, Nokia, and NetApp.
About Service Strategies Corporation
Service Strategies advances service excellence by providing industry standards, consulting and career development solutions that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call 858.674.4864, toll free in North America 800.552.3058, or email firstname.lastname@example.org.
About SCC Soft Computer
Celebrating its 30-year journey of innovation and excellence, SCC is at the forefront of laboratory, genetics, blood services, outreach, pharmacy, and radiology information systems software development and offers full suites of Web-enabled clinical information management system solutions. Since 1979, SCC Soft Computer has been meeting the needs of the healthcare industry by providing powerful, clinical information solutions to hospitals, large IDNs (integrated delivery networks), and laboratories. Considered the largest LIS software production house in the world – with a workforce of over 1,500 professionals dedicated to LIS development – SCC has experience in accomplishing complex LIS implementations in large, multisite environments. SCC’s flagship product, SoftLab, has been recognized as the market standard for its robust functionality and ease of instrument interfacing, including robotics.
Consistently ranked 1st in the MD Buyline survey, a comprehensive, vendor-independent database used by hospitals and other medical facilities during the capital planning and purchasing process, SCC outranks its competitors in all categories. SCC has also been recognized for its commitment to workforce training and development and has been included in the Training Top 125 seven times in eight years. The Company’s 2009 ranking of 3rd in the Top 125 was based on SCC’s focus on employee development, as well as its comprehensive onboarding program and custom development plans for learners.