Presentation from the 2014 Service Industry Summit
In this presentation from the 2014 Service Industry Summit, James “Alex” Alexander of Alexander Consulting discussed the steps to keep you, your team, and your senior management focused and clear on how your services business contributes to success. A key differentiator that separates top-performing services businesses within product companies from everybody else is their ability to better align their strategy with the mission and focus of the parent organization. Of course, this makes perfect sense, but doing so is a constant challenge.
About the Presenter
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James “Alex” ALexander Founder – Alexander Consulting Dr. James “Alex” Alexander is a services pundit and Service Strategies business partner that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face. He has authored or co-authored over 100 articles, three white papers, five research reports, and four books, his most recent being The Brilliant Service Professional. Furthermore, he has taught at universities in the U.S., Europe, and Mexico and spoke, trained, and consulted on over four continents. |
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