Based on the numerous interactions that a service organization has with its Read Now
Metrics
Unstructured Data Analytics for Customer Service – On Demand Webinar
Unstructured Data Analytics for Customer Service - Getting to the Read Now
Success, Failure and Disasters: Cisco Tests Tasks to Improve the Customer Experience
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Using Soft Close to Fix Resolution Metrics
Improving case resolution performance is one of the ‘usual suspects’ in the Read Now
Measuring Service Call Deflection
By: Greg Coleman, Service Strategies There are a wide array of opinions Read Now
How Does Your Organization Measure Case Backlog?
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Making Metrics Matter – Leveraging Dashboards to Drive Change
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Sometimes it’s Better to Let Customers Hold for Service
By Ben Stephens, Service Strategies With cost pressures throughout the Read Now
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