Online Support

October 11, 2016

Wrapping up our 2016 Service Industry Summit Event

View Presentations from the 2016 Service Industry Summit We just wrapped Read Now

November 2, 2015

Presentation from the 2015 Service Industry SummitHow many cyber security Read Now

June 14, 2013

On Demand Webinar from Service Strategies - Solving the Mystery of Read Now

October 31, 2011

The Global Support Services (GSS) organisation at Sophos has a strategic Read Now

January 12, 2011

In an effort to gauge just where rollouts of Chat for Support were in their Read Now

October 28, 2010

Presented at the Service Industry Summit by: Andy Westlund, North America Read Now

May 17, 2010

This best practice Webinar titled “Listen your way to eService Success,” Read Now

April 19, 2010

By: Greg Coleman, Service Strategies There are a wide array of opinions Read Now

December 1, 2009

by: John Hamilton, Service Strategies Just in the past few years we have Read Now

November 17, 2009

This Best Practice Webinar titled “Leveraging Alternative Support Channels Read Now