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Service Strategies

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Home > Talent Management

Talent Management

IOT Strategy

October 17, 2019

Is Automation in the Workforce Bad for Field Service?

How will the Proliferation of Automation in the Workforce Affect the Field Read Now

Emergence of the Chief Customer Officer

September 21, 2018

The Emergence of the Chief Customer Officer

The Emergence of the Chief Customer Officer Business trends and changes in Read Now

November 2, 2015

The New Responsibility of Learning in Customer Success / Support Organizations

Presentation from the 2015 Service Industry SummitThe most vital phase of Read Now

May 6, 2013

On Demand Webinar – Conversations That Get Results and Inspire Collaboration

On Demand Webinar This On Demand webinar features noted author and Read Now

Leading Rockstar SAMS

January 24, 2013

On Demand Webinar – Rock Star Service Account Management

In this fast-paced, experienced based one-hour session, attendees learned Read Now

Developing Knowledge, Skills and Motivation for Field Service Engineers

December 14, 2012

The ‘Knowledge + Skill + Motivation = Performance’ Equation

Contributed by: Steve Brand, SGSASome managers believe that after funding Read Now

January 4, 2011

Conversations for Change: Say It Right When It Matters Most

This Best Practice Webinar titled "Conversations for Change: Say It Right Read Now

March 8, 2010

Get the Most from Your Staff – A Three Step Plan

By Steve Brand, SGSA Ltd. The overused war cry of “we need everyone to Read Now

August 31, 2009

Wrong Candidates Cost Britain £12bn

By: Steve Brand, SGSA Ltd. Industry is paying a high price for poor Read Now

April 23, 2009

Do You Know the Skills Your Staff Need to be Successful?

By: Ben Stephens, Service Strategies Do you know the skills and Read Now

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