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Service Strategies

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Home > Support

Support

November 2, 2015

A Seven Year Journey: Transition – Transformation – Results

Presentation from the 2015 Service Industry Summit Challenged with a Read Now

Managing Support as a Business

December 11, 2011

Managing Customer Support as a Business

We all want and need similar things - well documented processes, qualified Read Now

December 1, 2009

Is There a Case for Direct Connect in Today’s World?

by: John Hamilton, Service Strategies Just in the past few years we have Read Now

February 5, 2009

Transition to Support Process

Read Now

December 18, 2008

The Evolving Role of the Services Account Manager

By James A. Alexander Ed.D., Founder, Alexander Consulting From Problem Read Now

December 11, 2008

Surviving Huge Growth by Driving Huge Change

Presentation By: Rusty Walther, SVP Global Support - NetApp Rusty's Read Now

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