Weston, FL, December 3, 2008 — Ultimate Software (Nasdaq: ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Ultimate Software’s support center has achieved its tenth consecutive certification under the Service Capability & Performance (SCP) Standards. Representing best practices in the industry, SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance benchmarks. The Weston, FL operation underwent a stringent audit, conducted by Service Strategies Corporation, in order to attain certification under the standards.
“Great customer service isn’t a final destination, it’s an ongoing process. The SCP Certification program validates that we constantly improve our customer support practices to stay at the top of our game,” said Bill Hicks, CIO and senior vice president of Shared Services, Ultimate Software. “Everyone at Ultimate is very proud to be celebrating 10 years of earning this distinguished achievement and delivering top quality service to our customers. We believe our passion for service excellence is one of the key reasons our customers are so loyal.”
The SCP Support Standard, under which Ultimate Software was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive annual audits to confirm that companies meet the rigorous requirements defined in the program. The SCP Support Standard includes more than 100 business elements that define world-class technology support performance levels.
“Celebrating its tenth year of SCP certification, the Customer Support Center at Ultimate Software demonstrated its commitment to providing outstanding customer service,” said Kristin Robertson, SCP auditor. “Congratulations to the entire team for its sustained performance.”
Attaining certification under the SCP Standards aligns Ultimate Software with other leading technology companies that have achieved the prestigious and sought-after designation, including Lockheed Martin Incorporated, GE Healthcare, Rockwell Automation, and Nokia among others. Currently more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry standards, career development and consulting services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. For more information, visitwww.servicestrategies.com, email firstname.lastname@example.org, or call 858.674.4864, toll free in North America 800.552.3058.
About Ultimate Software
A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate Software markets its award-winning UltiPro products as on-demand services through its software-as-a-service (SaaS) offering, Intersourcing, and as licensed software. Based in Weston, FL, the Company employs more than 900 professionals who are focused on developing the highest quality products and services. In 2008, Ultimate Software was cited as a “Leader” in Forrester Research Inc.’s 2008 Wave evaluation of HR Management Systems in both the U.S. Midmarket and Multinational Enterprise Market, was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management, and was named the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate Software was ranked the #1 best medium-size company to work for in America by the Great Place to Work® Institute in June 2008. Ultimate Software has approximately 1,600 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony BMG Music Entertainment. More information on Ultimate Software’s products and services can be found at www.ultimatesoftware.com.
UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.