Getting Your Services Strategy Right: Which Path Leads to Greatness?
A key differentiator that separates top-performing services businesses from everybody else is their ability to better align their strategy with the mission and focus of the parent organization. In this
In this session, attendees learned the steps to their team and senior management focused and clear on how the services business contributes to the success of their companies. Webinar participants discovered:
- Which of the four business strategies your company follows and the implications on your services business.
- Which one of the three services strategies is most appropriate for you today and which one will be most appropriate tomorrow.
- How to use the 9 Box Services Strategy to define, align, and refine your services focus around best practices, core metrics and everything else.
The session featured special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.
Dr. James “Alex” Alexander
Founder – Alexander Consulting
James “Alex” Alexander, Ed.D, is the founder of Alexander Consulting, a management consultancy that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face. Alex has authored or co-authored over 80 articles, three white papers, five research reports, and three books and has taught at universities in the U.S., Europe, and Mexico.
Title: Getting Your Services Strategy Right: Which Path Leads to Greatness?
Presenter: Dr. James “Alex” Alexander
Broadcast Date: October, 2014