Certification Recognizes Wind River For Delivering World-Class Customer Support
ALAMEDA, CA – November 18, 2008 – Wind River (NASDAQ: WIND), the global leader in Device Software Optimization (DSO), today announced that Wind River’s Support Operations Centers in North America and Europe have achieved certification for the third and second consecutive year, respectively, under the Service Capability & Performance (SCP) Standards. The company’s support operations underwent stringent audits, conducted by Service Strategies Corporation, in order to attain certification against the SCP Standards. Wind River continues to be the only embedded Linux vendor to earn this highly regarded certification.
“The Wind River team is making outstanding gains in performance and has shown a clear commitment to customer satisfaction and continuous improvement,” said Gordy Stauffer, SCP auditor. “As a result of their dedication, Wind River’s Support Operations have achieved certification against the SCP Standards for another consecutive year, which confirms that they are a world-class provider of technology solutions.”
The SCP Support Standard, under which Wind River was certified, is part of a suite of standards designed to improve the quality and effectiveness of service and support operations. A consortium of leading technology companies created the internationally recognized standards in cooperation with Service Strategies Corporation. The standards define best practices for delivering world-class service, quantify performance levels and establish a foundation for continuous improvement. Certification requires comprehensive annual audits to confirm that companies meet program requirements.
“Our customers demand world-class support and Wind River is committed to continually improving its rigorous support practices,” said Barry Mainz, chief operating officer at Wind River. “Our customers know and trust that SCP certification means that Wind River is at the top of its field and we’re proud to be the only embedded Linux vendor to earn this esteemed certification year after year.”
The SCP Standards are used by leading technology companies worldwide. Wind River is part of a recognized roster of organizations that have achieved certification against the SCP Standards, including EMC, IBM, Lockheed Martin, McKesson and Nokia among others.
Wind River Customer Support is a global organization with six major support centers and 21 additional support hubs worldwide, making it the largest in the device software industry. Additional information about Wind River’s SCP certification is available at http://www.windriver.com/support/.
About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing industry standards, training and consulting services that ensure delivery of consistent, high-quality service and support. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, email firstname.lastname@example.org, or call 858.674.4864, toll free in North America 800.552.3058.
About Wind River
Wind River is the global leader in Device Software Optimization (DSO). Wind River enables companies to develop, run and manage device software faster, better, at lower cost and more reliably. Wind River platforms are pre-integrated, fully standardized, enterprise-wide development solutions. They reduce effort, cost and risk and optimize quality and reliability at all phases of the device software development process, from concept to deployed product.
Founded in 1981, Wind River is headquartered in Alameda, Calif., with operations worldwide. To learn more, visit Wind River at www.windriver.com.