ARC CONFERENCE, ORLANDO, Fla., Feb. 2, 2009 – Wonderware, a business unit of Invensys, today announced that its Customer First support organization, has again achieved certification against the prestigious Service Capability & Performance (SCP) Standards. Representing best practices in the industry, the SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards. The Customer First Technical Support Center underwent a stringent audit, conducted by Service Strategies Corporation, in order to attain certification against the standards for the sixth consecutive year.
The Wonderware customer support and services organization, and the associated network of Wonderware certified support providers, deliver technical support to more than 125,000 customer locations in 180 countries worldwide. These support and services teams offer extensive expertise in information and automation solutions across a broad range of industries. Wonderware certified training providers, application consultants and certified support providers assist companies to achieve the highest business performance improvements and returns from their software investments.
“We are pleased to earn this important recognition for a sixth consecutive year,” said Neal Hatton, Wonderware director of technical support. “Wonderware Customer First technical support center professionals are dedicated to providing customers worldwide with the highest quality of customer assistance. The SCP audit and certification process continues to confirm this team’s outstanding dedication to operational excellence and its commitment to achieving the highest possible levels of customer satisfaction.”
Wonderware support centers are located in California, Pennsylvania, Texas, Canada, Italy, Singapore, China and Brazil, and are staffed with highly skilled Wonderware engineers who provide detailed technical assistance and problem resolution for customers. The support centers also provide support to an expansive network of more than 2,000 individual Wonderware certified support providers at nearly 60 locations enabling 24/7 support to customers globally.
“By passing the meticulous requirements necessary to achieve SCP certification, Wonderware continues to demonstrate that it is committed to delivering world-class support and service to its customers,” said Derek Nash, SCP auditor. “During the SCP audit, Wonderware exhibited a clear commitment to customer satisfaction and continuous improvement.”
The SCP Support Standard, under which Wonderware was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of customer service and support operations. A consortium of leading technology companies created the internationally recognized standards in cooperation with Service Strategies Corporation. The standards define best practices for delivering world-class service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual certification audits, as Wonderware has done for each of the past six years.
About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing industry standards, training and consulting services that ensure delivery of consistent, high-quality service and support. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, email firstname.lastname@example.org, or call 858.674.4864, toll free in North America 800.552.3058.