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Home > 2004

Archives for 2004

December 14, 2004

Do You Know the Skills You Need to Operate Your Support Center

By: Ben Stephens, Service Strategies Do you know the support skills and Read Now

December 12, 2004

Setting Customer Expectations as a Key to Customer Satisfaction

By: Robert Dauter - Cognos Read Now

December 12, 2004

Key-Success Factors of a Service Organization in the 21st Century

By: Ludger Bockmann - Hewlett Packard Read Now

December 12, 2004

Nokia ES Profiling Initiative

By:  Stuart Freemantle of Nokia at the SCP Munich Showcase Pilot Fast Read Now

December 12, 2004

Customer Service Is Important: Fact or Fiction?

By: Dr. Madge M. Lyman Read Now

December 2, 2004

A Global Approach to World-Class Service Delivery

By: Kevin Page and Bernd Malke - Mentor Graphics Read Now

November 19, 2004

Improving the R&D/Support Relationship

By: Karen Herzog - McKesson Corporation Do you suffer from the Read Now

November 19, 2004

Impact of Regulatory Compliance on Remote Support

By: Tom Ellwood - EMC Corporation As EMC customers began the Read Now

November 19, 2004

Identifying Root Causes through Customer Intelligence

By: Rick Davis - Best Software The Customer Support Read Now

September 10, 2004

Managing the Support Center with Emotional Intelligence

Intelligence comes in many packages, sizes and shapes. We all possess many Read Now

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