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Home > 2005 > July 2005

Archives for July 2005

July 20, 2005

Corporate Cultures – How They Influence the Way We Deliver Support

By:  Dave Winpenny - Computer Associates Read Now

July 20, 2005

Exploiting Six Sigma and LEAN in Support

By: Steve Norton - Rockwell Automation Read Now

July 20, 2005

Increasing Customer Loyalty Throughout the Customer Base

By: Suhail Khan - FileNet Presented at SCP Las Vegas Showcase: Read Now

July 20, 2005

Raising the Bar in Customer Service

By: Kevin Landry - Mercury UK Read Now

July 10, 2005

Speed Customer Troubleshooting by Sharing Your Resolution Techniques

By: Doug Drechsel - BEA Systems, Incorporated Doug Drechsel Read Now

July 10, 2005

Reducing Resolution Time with Advanced Electronic Services

By: Holly Pederson & Tom Jaroz - Lawson Software Read Now

July 10, 2005

Crisis Management

By: Christopher Grondin and John Sarro - EMC Read Now

July 8, 2005

How Loyal Are Your Customers..Really

By: Ken G. Dawson - McKesson Extended Care Solutions Group Ken Read Now

July 8, 2005

The Death of Hierarchical Support

By: Rusty Walther - Network Appliance, Incorporated Rusty Walther Read Now

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