By: Mel Gadd – PeopleSoft Inc.
This presentation will outline the PeopleSoft global customer satisfaction program and discuss techniques for measuring and using customer feedback to drive improvements in technical support.
Service and Support Consulting, Training and Certification
By: Mel Gadd – PeopleSoft Inc.
This presentation will outline the PeopleSoft global customer satisfaction program and discuss techniques for measuring and using customer feedback to drive improvements in technical support.
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16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128
858.674.4864 - Corporate | 800.552.3058 - Toll Free
info@servicestrategies.com
Customer Service Training, Technical Support Training, Field Service Training, Management Training, Soft Skills Training, IT Service Management Consulting, Service Process Consulting, Knowledge Management Consulting, Service Quality Programs, Customer Service Certification, Support Center Certification, Field Service Standards, eService Standards
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