A Seven Year Journey: Transition – Transformation – Results

Presentation from the 2015 Service Industry Summit

Challenged with a corporate spin-off from Baxter Healthcare Inc – creation of a stand-alone global company – and acquisition by Fresenius-Kabi Inc., the Fenwal technical service leadership team turned to Service Strategies and the SCP standards for foundation and guidance as they navigated seven transitional years. This presentation provides a road map of that journey, reflection on the transformation of the culture, and an overview of the significant results achieved. A vision, a proven process, and execution of a plan provided the winning formula for success.

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About the Presenter

Paul Ruby
Vice President of Technical Services – Fresenius-Kabi
Paul Ruby is currently Vice President of Technical Services for Fresenius-Kabi, a global health care company that specializes in lifesaving medicines and technologies. During Paul’s 30 year career in the service industry, he successfully led the integration of multiple field service teams into national service organizations – transformed regional service teams into a global organization – and led a corporate initiative establishing a comprehensive customer feedback program. Paul’s professional background includes Naval Security Systems leadership, investment banking, training and technical product management.