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Home > Greg Coleman

Greg Coleman

August 25, 2005

Supportability Review – Sage Software

Contributed by: Sage Software The Customer Intelligence Report provides Read Now

August 25, 2005

Tools & Technologies Planning – GE Healthcare

Contributed by: GE Healthcare The IDX Carecast Customer Support Center Read Now

August 25, 2005

Management Productivity Tools – Lawson Software

Contributed by: Lawson Software Lawson uses three main tools to increase Read Now

August 25, 2005

Operational Reporting – Cognos

Contributed by: Cognos Incorporated Cognos Global Customer Support Read Now

August 25, 2005

Operational Reporting – Sage Software

Contributed by: Sage Software Sage BusinessWorks uses a variety of Read Now

August 25, 2005

Staff Productivity Measures – Sage Software

Contributed by: Sage Software The utilization of the Employee Scorecard Read Now

August 25, 2005

Staff Productivity Measures – Rockwell Automation

Contributed by: Rockwell Automation, Inc. Like many companies, Rockwell Read Now

August 25, 2005

Measuring Quality of Responses – CompuCom Systems, Inc.

Contributed by: CompuCom Systems, Inc. The Enterprise Help Desk Read Now

August 25, 2005

Measuring Quality of Responses – Teradata

Contributed by: Teradata Corporation The purpose of the process is to Read Now

August 25, 2005

Service Quality Monitoring – CompuCom Systems, Inc.

Contributed by CompuCom Systems, Inc. Service Monitoring has multiple Read Now

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