Greg Coleman

About Greg Coleman

Greg Coleman is a principal partner and CEO of Service Strategies Corp. Residing in San Diego, CA, Mr. Coleman has more than 25 years of experience in the high-technology services and customer experience fields. Mr. Coleman has worked with leading technology services organizations to develop and deploy global standards for service excellence and has assessed the performance of hundreds of organizations worldwide. You can email him at gcoleman@servicestrategies.com.

November 13, 2023

The Power of Strategic Planning in Customer Support

Imagine you’re on a journey. You wouldn’t set off without a map or a clear Read Now

October 20, 2023

AI is Coming to Services

Harnessing the Power of AI in the Services Sector Artificial Intelligence Read Now

November 7, 2022

Certified Support Manager Logo

Includ Read Now

December 6, 2019

Protected: Certified Field Service Supervisor Logo

This content is password protected. To view it please enter your password Read Now

October 17, 2019

Is Automation in the Workforce Bad for Field Service?

How will the Proliferation of Automation in the Workforce Affect the Field Read Now

March 16, 2018

Strategies for Service Partner Management

Do You Have a Strategy for Effective Service Partner Management? Many Read Now

May 4, 2017

Service Leadership – On Demand Webinar

Service Leadership - Lead Your Service Organization with Confidence and Read Now

March 30, 2017

How Can Your Organization Take Advantage of IoT?

Take Advantage of IoT to Drive Service Efficiency and an Improved Customer Read Now

February 1, 2017

New Certification Course for Senior Service Leaders

New Certification Course for Senior Service Leaders and Service Read Now

October 11, 2016

Wrapping up our 2016 Service Industry Summit Event

View Presentations from the 2016 Service Industry Summit We just wrapped Read Now