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Home > Tara Smith

Tara Smith

November 22, 2005

Customer Satisfaction, Retention, and Loyalty

Dont Confuse One For Another Customer satisfaction, retention, and Read Now

November 21, 2005

The State of Service & Support in China

By: Dr. Baumin Lee - CIO, 95Teleweb, Inc. Dr. Baumin Lee discusses Read Now

November 21, 2005

The Road to Self Service Excellence

By: Tom Sweeny - Principal, ServiceXRG Mr. Sweeny presents Read Now

November 21, 2005

Operationalizing the SCP Audit

By: Tony Susi - Director, Global Technical Support, EMC Mr. Read Now

November 21, 2005

Measuring the ROI of Customer Satisfaction Programs

By: John Chisholm, Chairman and CEO - CustomerSat, Inc. Mr. Read Now

November 21, 2005

Executing and Effective Strategic Planning Process

By: Debbie Nash - Operations Manager, Support, Aspen Technology Read Now

November 21, 2005

Failing to Plan is Planning to Fail

By: Bob Galley - Senior Director, Software AG Mr. Galley Read Now

November 21, 2005

Driving Efficiencies Through Blended Offshore Outsourcing Models

By: Gary Jones - Director, Customer Support, Quantum Read Now

August 25, 2005

Sustaining Engineering and Customer Support

By: Ben Stephens, Service Strategies Overview: Ensuring Product Read Now

July 20, 2005

Corporate Cultures – How They Influence the Way We Deliver Support

By:  Dave Winpenny - Computer Associates Read Now

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